Privacy Policy
WEBSITE T&C
THE TERMS AND CONDITIONS SET FORTH BELOW (THE "TERMS OF USE") GOVERN YOUR USE OF THIS SITE. THESE TERMS ARE A LEGAL CONTRACT BETWEEN YOU AND ROBINSONS LAND CORPORATION AND GOVERN YOUR ACCESS TO, AND USE OF, ANY OF THE ROBINSONS HOTELS AND RESORTS WEBSITES AT WWW.GOHOTELS.PH, WWW.SUMMITHOTELS.PH, WWW.GRANDSUMMITHOTELS.PH (THE "WEBSITE"), WWW.ROBINSONSHOTELS.COM. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, DO NOT ACCESS OR OTHERWISE USE THE WEBSITE OR ANY INFORMATION CONTAINED THEREIN. YOUR USE OF THE WEBSITE OR ANY INFORMATION CONTAINED ON THE WEBSITE SHALL CONSTITUTE YOUR AGREEMENT TO ABIDE BY EACH OF THE TERMS SET FORTH BELOW. ANY BREACH OR VIOLATION BY YOU OR BY ANY PERSON ACTING FOR AND ON YOUR BEHALF OF THESE TERMS OF USE WILL BE PROSECUTED TO THE FULLEST EXTENT BY ROBINSONS LAND.
Authorized Use. This website is owned by Robinsons Land Corporation ("Robinsons Land"). Robinsons Land provides this website solely to permit you to determine the availability of products and services offered on the website and to make legitimate reservations or otherwise transact business with Robinsons Land, and for no other purposes. The website is for your personal and non-commercial use. You agree that you will use the website's services only to make legitimate reservations or purchases for you or for another person for whom you are authorized to act for both legally and under the terms of this Terms of Use. Hence, unless you are specifically authorized otherwise by Robinsons Land, you are permitted to use this website only for the following personal and non-commercial purposes: (1) viewing the website; (2) making bookings; (3) reviewing or changing bookings; (4) transferring to other websites through links provided on this website; and (5) making use of other facilities that may be provided on the website. You are not permitted to use any automated system or software to extract data from this website for commercial purposes (""screen-scraping""). You hereby expressly agree not to use this website to: Modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this website; ""Meta-search"" this website, send, or cause to be sent, any automated queries of any sort to this website, or use this website in any commercial manner or access this website for any commercial gain other than the purpose specifically authorized by these Terms of Use; Impersonate any person or entity, or otherwise state or falsely misrepresent your affiliation with a person or entity; Forge or otherwise manipulate identifiers in order to disguise the origin of any user of the website including yourself; Interfere with or disrupt this website or servers or networks connected to this website or disobey any requirements, procedures, policies or regulations of networks connected to this website, including using any device, software or routine to bypass the website's robot exclusion mechanisms; intentionally or unintentionally violate any applicable local, national or international law; and collect or store any personal data of any other user that you obtained by any means through this website.
Third-Party Links. Any links to third-party websites that may appear on this website are provided only as a convenience to you. You acknowledge and agree that Robinsons Land is not responsible for the availability of these external sites or resources and the appearance of the links in this website in no way imply any affiliation, sponsorship, endorsement, or acceptance of any information or views provided on those linked websites. Robinsons Land does not monitor the linked websites for accuracy or content, and does not warrant and has no liability for the information contained therein. The information provided on the linked websites and any warranty with regard thereto is solely the responsibility of the providers of that information. If you decide to access third-party websites through links from this website, you do so at your own risk. Robinsons Land will not be responsible or liable, directly or indirectly, for any damage or loss caused or allegedly caused by or in connection with your use of the linked websites or your reliance on any content, goods or services available on or through any such linked website or resource.
Dealings with Advertisers. Any correspondence or business dealings you may have with, or your participation in promotions of advertisers found on or through this website, including any payment you may make and any delivery to you of related goods or services, and any other terms, conditions, warranties, or representations relating to such dealings are exclusively between you and the advertiser. Robinsons Land will not be liable to you for any loss or damage of any kind whatsoever that you may incur or sustain by reason of any such dealings or as a result of the presence of such advertisers on this website. "
Intellectual Property. Intellectual property rights in the material contained in this website are owned by Robinsons Land and affiliated companies or are included with the permission of the relevant owner. No part of such materials included may be reproduced, transmitted, downloaded, saved, displayed, or used in any manner or for any purpose without prior written authority from Robinsons Land.
Disclaimer of warranties. The information contained in this website is for general information purposes only. You expressly understand and agree that: the use of this website and its contents is at your sole risk. The website and the contents are provided on an ""as is"" and ""as available"" basis. Robinsons Land and its affiliates, officers, employees, agents, and licensors make no representation whatsoever as to completeness or accuracy of any contents or any information in this website and expressly disclaim all warranties of any kind, whether express or implied, including without limitation, any implied warranties of title, merchantability, quality, fitness for a particular purpose and non-infringement. Robinsons Land and its affiliates, officers, employees, agents, and licensors make no warranty that the website and the contents will meet your requirements, or that the use thereof will be uninterrupted, timely, secure, or error-free, that the results that may be obtained by your use of the website will be accurate or reliable, that the quality of the products and services, information or other materials that you obtain from the website will meet your expectations, and that any errors will be corrected. You access at your own discretion and risk any material that you download or obtain through the use of the website and you will be solely responsible for and hereby waive any and all claims and causes of action with respect to any damage to your computer system, internet access, download or display device, or loss of data that may result from the download of any such material. No warranty that is not expressly stated herein shall be created by reason of any advice or information that you obtain from this website.
Limitation of liability. You expressly understand and agree that Robinsons Land and its affiliates, officers, employees, agents, and licensors will have no liability whatsoever to you, to any party claiming by, through, or against you or to any third party for any punitive, indirect, incidental, special, consequential or exemplary damages, including without limitation, costs, charges or damages constituting a loss of profits, goodwill, use, data or other intangible losses, even if Robinsons Land has been advised of the possibility of such damages, that may arise out of or in connection with (1) your use or access or inability to use or access the contents of this website or linked websites, (2) the cost of procurement of substitute goods or services, (3) unauthorized access to or alteration of your transmission or data, or (4) any other matters relating to the website and the contents.
Indemnity. You agree to indemnify and hold Robinsons Land and its affiliates, officers, employees, agents, and licensors free and harmless from any claim or demand, including reasonable attorney's fees, made by any third party due to, arising out of, or in connection with your use of this website and the Contents, your connection to this website, your breach of any of the provisions of this Terms of Use, or your violation of any right of any other user of this website.
Termination. Robinsons Land may, in its sole discretion, without prior notice and without incurring any liability to you, terminate or limit your access to this website for any justifiable cause, including without limitation (1) your breach or violation of these Terms of Use, or other incorporated agreements or guidelines, (2) upon the request of any law enforcement or government agency, (3) discontinuance or any material modification to this website or any part thereof, (4) extended periods of inactivity, and (5) your engagement in fraudulent, illegal or prohibited activities.
Modifications. Robinsons Land may, at any time and from time to time, make modifications, changes, and alterations to this website and the Contents, including these Terms of Use, or any part thereof without prior notice and without incurring any liability to you or to any third party. You are responsible for regularly reviewing these Terms of Use. Your continued use of this website following any changes, revisions, modifications, or alterations shall constitute your acceptance of such changes, revisions, modifications, or alterations.
Non-Waiver. No failure by Robinsons Land to exercise or enforce any right or provision of these Terms of Use shall constitute a waiver of such right or provision, nor will any waiver be deemed a waiver of any other right or provision at that time or at any other time.
Governing Law. These Terms of Use and the relationship between the parties shall be governed by and construed in accordance with the laws of the Republic of the Philippines without reference to its conflicts of law provisions. Any and all claims, causes of action, or disputes relating or pursuant to, arising out of, or in connection with these Terms of Use shall be brought before the appropriate courts of Pasig City, the Republic of the Philippines to the exclusion of all other courts and venues. You agree to submit to the personal jurisdiction of these courts and hereby waive any and all objections to the exercise of jurisdiction over the parties by such courts and to venue in such courts on any ground, including without limitation on the ground of inconvenient forum. However, nothing herein shall preclude Robinsons Land from seeking injunctive relief (or any other provisional remedy) from any court having jurisdiction over you or taking proceedings against you in any other court of competent jurisdiction.
PRIVACY POLICY
Who We Are
At Robinsons Land Corporation - Hotels and Resorts Division (referred to as “RLC-RHR”, “we,” “our,” or “us”), we prioritize your privacy and are dedicated to safeguarding your personal information in accordance with the Data Privacy Act of 2012 and its Implementing Rules and Regulations (“DPA”). We want you to be informed on how we collect, use, protect, manage, and share your personal information when you use our website. If we request your personal information, we assure you it will be handled in accordance with this Privacy Policy. We invite you to read further to learn more about our privacy practices.
Coverage of this Privacy Policy
This Privacy Policy applies to the personal data we collect from our customers, guests, vendors, business partners, and users of our website.
As we franchise and manage brands on behalf of franchisees, with your consent, we may share your personal information with them to improve our services. Their use of your information will be subject to the requirements as stated in the section on Data Sharing below.
What Data is Collected
We may collect the following personal information:
Name, birth date, email address, home address, contact number, nationality, and identification documents (e.g., passports, government-issued IDs);
Payment information;
Information related to rewards memberships we are affiliated with;
Flight arrival and departure information, stay and room preferences, and services requested;
Automatically collected information, such as IP addresses, website usage, and traffic data; and
Other information for customer surveys, marketing offers, or online promotions.
Why is Your Data Being Collected
We collect, use, and, with your consent, disclose your personal data for the following purposes:
To complete service requests and purchase transactions;
To respond to your inquiries;
To address complaints;
To maintain the security of our premises and events;
To provide updates on new events, services, products, and promotions relevant to you;
To comply with applicable laws and regulations;
For record-keeping purposes;
To send promotional materials, special offers, and other information with your consent;
To improve our products and services and conduct market analysis or surveys;
For data analytics related to our or our affiliates’ products;
For cross-selling and marketing to affiliates;
For business process improvements.
How Data is Being Collected
We may collect personal information when you:
Purchase our products or use our services;
Visit our websites (gohotels.ph, summithotels.ph, grandsummithotels.ph, robinsonshotels.com);
Contact us through application forms, emails, letters, or telephone calls;
Visit our hotels, offices, projects, and events;
Participate in customer surveys or sign up for promotions;
Receive endorsements from agents or business partners.
How Long is Your Data Retained
In compliance with the DPA, we will retain your personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements. Once your data is no longer needed, we will securely dispose of or destroy it according to our data retention and disposal policy.
How Your Data May be Shared
With your consent, we may share your personal information in the following circumstances:
When necessary to provide the product or service you have requested;
To comply with subpoenas, court orders, legal processes, or regulatory requirements;
We will inform you of all data controllers or processors who will have access to your personal information, the purpose of processing, and the categories of data involved. Sharing of your information with affiliates and/or third parties for data storage and processing will be governed by the necessary agreements as may be required under the DPA. Such affiliates and/or third parties will also be bound by the same confidentiality and security obligations as outlined in this Privacy Policy.
How We Protect Your Data
We implement physical, technical, and organizational measures to ensure the security and confidentiality of your personal data. Access is limited to authorized personnel who are trained in data protection practices.
How You Can Control Your Personal Information
You have the right to access and correct your personal information. To exercise these rights, please send a written request to our Data Protection Officer.
Contact Information - Data Protection Office
Should you have any concerns regarding this Privacy Policy, our data privacy practices, or your personal information, you may contact us through:
Data Protection Office – Robinsons Land Corporation
Address: Level 2, Galleria Corporate Center, EDSA cor. Ortigas Ave., 1100 Quezon City
Contact number: (632) 397 1888 / (63) 998 840 3172
Email Address: dpo@robinsonsland.com
Privacy Policy Statement last updated October 2024
